FAQ — Frequently Asked Questions | NewOak Finance

Question 1

What is NewOak Finance?

Accepted Answer

NewOak Finance is an innovative B2B2C tech-powered consumer finance company. We develop and manage a family of financial products — FuturePay, OrbisPay, and Fin+Tech — that serve businesses by financing their customers and employees. Our mission is to make affordable, accessible finance available to everyone, powered by technology and managed by finance experts.

Question 2

Where is NewOak Finance headquartered?

Accepted Answer

NewOak Finance is headquartered in New York, NY 10019. You can reach our team by phone at (212) 209-0855 or by email at finance@newoak.com.

Question 3

What products does NewOak Finance offer?

Accepted Answer

NewOak Finance operates three distinct products: FuturePay, a branded revolving consumer credit card and point-of-sale credit solution for merchants and shoppers; OrbisPay, an employer-sponsored on-demand earned wage access platform; and Fin+Tech, a full financial enterprise systems design and development firm specializing in AI/ML-powered solutions for financial institutions.

Question 4

How do I get in touch with NewOak Finance?

Accepted Answer

You can contact us by phone at (212) 209-0855, by email at finance@newoak.com, or by visiting our Contact Us page. Our team is happy to discuss partnership opportunities, product questions, or any other inquiries.

Question 5

What is FuturePay?

Accepted Answer

FuturePay is a branded revolving consumer credit card and point-of-sale credit solution designed to strengthen the exchange between shoppers and merchants. It simplifies the buying process with elegant technology, offering automated underwriting, flexible payment options, and easy access to credit both online and in-store.

Question 6

How does FuturePay benefit merchants?

Accepted Answer

FuturePay is merchant-friendly by design. It increases conversion rates and average order values by giving shoppers instant access to credit at checkout. Merchants receive full payment upfront while FuturePay manages the consumer credit relationship — reducing risk and improving the customer experience.

Question 7

Is FuturePay available for e-commerce?

Accepted Answer

Yes. FuturePay is fully integrated with leading e-commerce platforms, enabling a frictionless online checkout experience. It also supports in-store point-of-sale credit, making it a versatile solution for omnichannel merchants.

Question 8

How does FuturePay's automated underwriting work?

Accepted Answer

FuturePay uses AI-powered underwriting to deliver real-time credit decisions in seconds. The process is fully automated, requiring no paperwork from the consumer, and is designed to be fair, transparent, and compliant with applicable regulations.

Question 9

What is OrbisPay?

Accepted Answer

OrbisPay is an employer-sponsored earned wage access platform that gives employees instant access to wages they've already earned — before their scheduled payday. Employees access funds via a mobile app and debit card, with repayment automatically deducted from their next paycheck.

Question 10

Does OrbisPay charge interest?

Accepted Answer

No. OrbisPay is completely interest-free for employees. The platform operates on a reasonable, transparent transaction fee model — employees are never charged interest on the wages they access.

Question 11

How does an employer enroll in OrbisPay?

Accepted Answer

Employers enroll through a simple, guided onboarding process that integrates OrbisPay with their existing payroll system. Our team works closely with HR and payroll administrators to ensure a smooth setup with minimal disruption to existing workflows.

Question 12

How do employees receive their funds through OrbisPay?

Accepted Answer

Employees can receive their earned wages via direct deposit to their bank account, to an OrbisPay debit card, or as electronic cash. They choose the payout method that works best for them, and funds are typically available instantly after a request is approved.

Question 13

What does Fin+Tech specialize in?

Accepted Answer

Fin+Tech specializes in full financial enterprise systems design and development. This includes integrated financial systems, embedded finance solutions, AI and machine learning models for financial institutions, compliance systems, risk and portfolio management, and AI-driven credit decisioning — all built to be reliable, compliant, and responsible.

Question 14

Who are Fin+Tech's typical clients?

Accepted Answer

Fin+Tech serves financial institutions, banks, credit unions, fintech companies, and enterprises that require sophisticated, AI-powered financial technology infrastructure. Our solutions are designed for organizations that operate in regulated environments and demand the highest standards of compliance and reliability.

Question 15

Does Fin+Tech offer ongoing support after deployment?

Accepted Answer

Yes. Fin+Tech provides ongoing operational support and continuously evolves your systems as regulations, markets, and technology change. Our approach includes discovery, build, validation, and a long-term operate-and-evolve phase to ensure your systems remain current and compliant.

Question 16

How does Fin+Tech ensure regulatory compliance?

Accepted Answer

Compliance is built into every layer of Fin+Tech's systems. We use ML-led compliance monitoring that continuously adapts to regulatory changes, and every system undergoes rigorous validation and compliance review before deployment. Our governance frameworks ensure full auditability and accountability.

Frequently Asked Questions

About NewOak Finance

FuturePay

OrbisPay

Fin+Tech

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